After arriving at PDX, international passengers will be directed to Passport Control. As an arriving passenger, you will be required to provide international documentation, such as a passport, and declare any items of value. The inspections program is responsible for ensuring that individuals entering the U.S. are eligible to do so under U.S. immigration law.
After clearing Passport Control, you will claim your baggage and proceed to U.S. Customs and Agriculture. If you are not sure of what can or cannot be brought into the United States, declare it, and ask a Customs Inspector for assistance.
Shuttle Bus to Terminal
If Portland is your final destination, after being processed through the federal inspection area, arriving passengers will be directed to the airport’s shuttle bus. The bus ride to the international arrival area will take just a few minutes. The shuttle will disembark on the baggage claim level of the terminal, opposite carousel 10. There you will find luggage carts, customer service representatives, bathrooms, and directions to car rentals, taxis, shuttle buses and light rail service.
The entire immigration and customs process, including the short bus ride to the International Arrivals area, takes approximately 20 to 90 minutes depending on such things as your place in line and if you are selected for secondary screening.
If you are connecting to another flight after clearing US Customs, you will recheck your bags at the Baggage Recheck Center and exit directly to Concourse D after going through TSA screening. Your bags will be transferred to your connecting flight if your baggage tags match your final destination.
If you are a pre-approved traveler, Global Entry kiosks are available to expedite your clearance through Passport Control and U.S. Customs. Global Entry members simply present their machine-readable passport or U.S. permanent resident card, place their fingertips on the scanner for fingerprint verification, and make a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.
To learn who is eligible and how to apply to become a Global Entry member please visit globalentry.gov. Applications are online and once your application has been reviewed you’ll be directed to schedule an interview at a Global Entry Enrollment Center. At PDX a Global Entry Enrollment Center is located on the main terminal's mezzanine level above the Oregon Market. See terminal map. If you have questions regarding the Global Entry program please contact the CBP at 1.877.227.5511.
Global Entry members who are flying on a participating airline may also qualify to use the Pre-Check lane at the ABC security checkpoint when they depart on a flight. Screening benefits include leaving on shoes, light outerwear and belts, as well as leaving laptops and 3-1-1 compliant liquids in carry-on bags.
Meeting Family, Friends and Business Associates
Meet international passengers on the baggage claim level opposite carousel 10. It typically takes 20 to 90 minutes to clear immigrations and customs depending on such things as a passenger’s place in line and if they are selected for secondary screening. Audio and visual paging services are available throughout the terminal if you need assistance connecting with your party. To use these services, pick up a white paging telephone and press "0."
Located in the ticket lobby, Travelex offers currency exchange, as well as notary service, Western Union service and travel insurance. Travelex is open from 5:30 a.m. - 4:30 p.m. Contact Travelex at 503.281.3045.
Foreign Language Assistance
Translation services are available through AT&T at the information booths in the baggage claim area.
There are two information booths located in baggage claim staffed by volunteers, and open generally from 9 a.m. to 5 p.m. daily.
PDX Terminal Map