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To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Please note that gate passes are issued solely at the discretion of the airline, and not all airlines will issue a gate pass. Please verify your airline’s policy prior to your trip to the airport.
If your airline does issue gate passes, be sure to allow additional time for potential lines at the ticket counter, and check with the airline in advance to make sure their ticket counter is open when requesting a gate pass for an arriving flight. Please be prepared to provide government-issued photo identification (e.g. driver's license) and flight information. Only one person may be allowed to accompany a special-needs passenger to or from the gate. Contact your airline for additional information.
For wheelchair service or blind assists please contact your airline in advance if you are traveling; otherwise, use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance from 6:00 a.m. to 11:30 p.m. Your wheelchair (or blind assist) aid will assist you with your luggage. There is no charge for wheelchair assistance, but gratuities are appreciated.
Please allow up to 30 minutes for your wheelchair to arrive during peak travel times from 5:00 am to 7:30 am and from 10:00 am to 2:00 pm.
If you cannot walk short distances, you can park in the garage or at the valet parking station in front of the terminal, departure (upper) level, and wait for wheelchair assistance - applicable parking fees apply. See “Parking” below for disabled parking discount information, and instructions on how to arrange for wheelchair assistance from the garage or the valet parking station to your gate.
If you can walk short distances, disabled loading and unloading spaces are available at the north and south ends of the upper and lower roadways in front of the terminal. Only active loading or unloading in these areas is allowed, and a driver is required to remain with the vehicle at all times. Unoccupied vehicles may be cited and/or towed. If you need to wait for wheelchair assistance, please do so in the parking garage or valet parking area.
Parking for persons with disabilities is available at discounted rates in most lots. More information regarding disabled parking and rates can be found on our Parking page.
- Reserve a Wheelchair Prior to Travel
Contact your airline in advance and advise them that you will need assistance upon arrival. Tell them where and what time to meet you in the garage or at the valet parking station) and the number of bags you will be carrying.
Family rest rooms are located near Gates A2, C3 and D1.
A service dog relief area is located outside baggage claim at the north end of the terminal (lower level).
TTYs for the deaf or hard of hearing can be found on each concourse and throughout the terminal. For general information, dial 1.800.815.4636 (TTY).
Visual paging is available on concourses C, D and E, as well as Baggage Claim and the central terminal food court.
In the event of an emergency, ARAs provide mobility-impaired persons means to obtain assistance. ARAs are located at emergency exits on concourses C and D, and near the north and central end of the airport.
During peak periods, Volunteer Information Persons (VIPs) stand ready throughout the terminal to provide airport information; and directions to gates, restaurants and anywhere else you need to go. VIPs are dressed in royal blue sweaters or shirts featuring the “PDX Volunteer” logo. Two information booths are located in the baggage claim area.
Airlines Serving PDX
Parking
Transportation Security Administration (TSA)
Federal Aviation Administration (FAA)
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